FAQ

Thank you for visiting us www.fineget.com! To ensure that your shopping experience is smoother, here are our terms and information about FAQs. If you encounter any problems during purchase or use, please refer to the following:

Product Quality: We promise that all LED string lights have undergone strict quality inspection. If you find that the product has obvious quality problems or damage after receiving the goods, please contact our customer service team within 14 days after receiving the goods, provide relevant photos and order information, and we will handle replacement or refund for you.

Order Modification: Once you submit your order, we will process and arrange shipment as soon as possible. If you need to modify your order (such as changing the quantity or address), please contact our customer service as soon as possible. Once the order is shipped, it cannot be changed.

Shipping and Transportation: We usually process and ship within 2 working days after receiving the order. The specific delivery time depends on your region and the selected transportation method. If you encounter abnormal circumstances (such as weather or logistics problems), we will notify you as soon as possible and provide solutions.

Return and Exchange Policy:

If you need to return or exchange products for personal reasons (such as dislike, unsuitability, etc.), the product must be in its original packaging and unused state, and you must apply within 14 days after receiving the goods. The shipping costs must be borne by the customer.
For products returned due to quality issues, the shipping costs will be borne by us. Please provide a detailed description and photos of the problem when applying for a return or exchange.
Customer Support: If you have any questions during the purchase or use process, please feel free to contact us through the customer service contact information on our website. Our customer service team will answer you promptly within 2 working days.

Instructions for use: Each product comes with corresponding instructions for use. Please read and follow the safety regulations carefully to ensure the safe and effective use of the LED string lights. We are not responsible for damage caused by failure to follow the instructions for use.

Thank you for your trust and support! We hope to provide you with quality products and services to make your camping and outdoor experience better. If you have any questions, please feel free to contact us!