RETURNS OR EXCHANGES

Thank you for choosing www.fineget.com! To ensure that you have a pleasant shopping experience, here are our detailed refund terms. Please read these terms carefully before you purchase.

Refund application period: If you are not satisfied with the LED string lights you purchased, you can apply for a refund within 14 days after receiving the product. Please note that applications after this period will not be accepted.

Refund conditions:

The product must be kept in its original packaging, unused and undamaged.
All included accessories, instructions and invoices must also be returned.
A valid proof of purchase (such as order number or receipt) must be provided when returning the product.
Refund process:

After receiving the product, you need to apply for a refund through the customer service contact information on our website, indicate the reason for the refund, and provide relevant order information.
We will review your refund request and respond within 2 working days to confirm whether it meets the refund conditions.
Once the refund application is approved, you need to ship the product back to the specified address. The shipping costs are borne by you unless the return is due to product quality issues.
Refund method: Refunds will be processed after we receive the returned goods. Refunds will be refunded to your original payment method, and the estimated processing time is 2 business days, which depends on your financial institution.

Refunds are not applicable for:

Products returned for personal reasons (such as dislike or unsuitability);

Product damage caused by human damage or improper use;

Any order that has exceeded the refund application period.

Refunds due to quality issues: If a refund is required due to product quality issues (such as wrong product, product damage, etc.), the shipping cost will be borne by us. Please provide clear photos and detailed descriptions of the damage when applying.

We hope that you can enjoy our products and create good memories in outdoor activities. If you have any questions or need further information, please feel free to contact the customer service team! Thank you for your understanding and support!